FAQ

How does the process generally work?

Ordering is easy. Just give us a call or an email and tell us what you need. We’ll discuss your project and give you a quote. We will then send you an email with a link to make a secure payment via PayPal. Once your order is processed we will draft your design and send it you via email for your critique. If revisions are necessary we will make them according to your request. Once your design is approved by you we will send it to print.

What exactly does Design and Shipping Included mean?

When you order a custom designed printed product from us, an initial design and up to 3 revisions are included in the price. Should additional design work be needed to complete your project it will be done so at our current hourly rate. Also included in the price is Ground Shipping.

What is average turnaround time?

Turnaround depends on many variables. Turnaround time is contingent upon how long the design, revisions and shipping processes take. We do offer free standard ground shipping, but if an order needs to be expedited we will allow you to pay for express shipping.

Can I see my design before you finalize it?

Most certainly! We will email you an image file so that you can approve it before it is processed.

Where can I see samples of your work?

Samples of some of our work are available for review in the Portfolio section of this site.

Can you make designs using my ideas?

We sure can. After you order what you need you will be given a chance to send us any files we might need as well as provide us with design suggestions and requests.

I do not see what I want on your site. Do you do custom work?

We sure do. Just email us at info@promotionlotion.com for a quote and more details.

What type of payment methods are available?

We accept payments through check or credit card by using Pay Pal.
Please make checks or money orders payable to:

Promolo Limited
118 Hughes Ln.
North Babylon, NY 11703